INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We enforce strict quality agreements with all partner brands to ensure product accuracy. Note that minor details (e.g., accessories, packaging) may vary due to brand updates. If you find significant discrepancies (e.g., in design or functionality), please submit photo evidence within 24 hours for expedited resolution (exchange or refund).

Where can I view my sales receipt?

  • Centralized Management: All e-receipts are generated by our platform, accessible via:

    • Email: Sent automatically post-payment (check spam folder).

    • Account: Log in → "Order Details" → "Download Receipt".

How can I return an item?

Hassle-Free Returns:

  1. Conditions: Items must be unused/unmarked with original packaging, within 14 days of delivery.

  2. Steps:

    • Log in → "My Orders" → "Request Return" → Select items & upload photos.

    • Ship via our prepaid return label to the centralized platform warehouse (50+ countries supported).

  3. Refund: Processed within 3 business days to original payment method or as store credit (+5% bonus).
    Exclusions: Customized goods, food items, and final sale products (see product notes).

Will you restock items indicated as “out of stock?”

Centralized Inventory Management:

  • Fast Restock: Items labeled "Evergreen" typically replenish in 2-3 weeks. Click "Notify Me" for updates.

  • Limited Editions: Collabs or seasonal items may not restock—check "Pre-Owned Market" for resale options.

  • Alternatives: Discover similar styles via "One-Click Search" on out-of-stock pages.

Where can I ship my order?

Global Free Shipping, Unified Delivery:

  • Coverage: 60+ countries/regions, including China, the US, EU, Southeast Asia (see "Shipping Zones").

  • Policy: Free shipping on all orders, no minimum purchase required.

  • Logistics: All orders are handled by our centralized logistics team. Track progress via "My Orders".

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS